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Allocation Analyst

Responsibilities:

• Partner with Sales Channels, Forecasting and Distribution to evaluate selling information and forecasts to ensure allocation represents true demand.
• Product allocation, replenishment and adjustments, including allocation of new products for specific marketing events, windows and promotions.
• Assist in implementation of new procedures to ensure efficiency, accuracy and quality.
• Maintain ongoing communication with stores regarding product status (new arrivals, out of stock, quality issues).
• Provide Managers with a list of weekly accomplishments/sales performances of allocated stores.

Skills Needed:

• 2-3 Years retail experience preferred
• Bachelor’s degree or equivalent combination of education and experience
• Excellent organizational, written and listening skills
• Ability to adapt quickly to changing priorities and demonstrate strong analytical skills
• Effective team player and communicator
• Ability to identify problems and propose effective solutions
• PC literate – Word, Excel, Outlook

 

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Construction Project Manager

Responsibilities:

• Oversee all facets of the construction process from start to finish.
• Work with local architects to produce construction drawings for competitive bidding, permitting and landlord reviews.
• Attend construction job site meetings and oversee the work being done by the general contractor.
• Coordinate project kick-off meetings and communicate with Corporate/Retail Management and project team members regarding schedules and construction progress updates.
• Coordinate turn-over of stores to Retail Management and ensure that the opening dates are achieved.

 

Skills Needed:

• 5+ Years of retail construction management experience in high-end retail. 
• Strong verbal and written communication skills.
• Ability to interact well with contractors as well as corporate/retail management and co-workers.
• Ability to work well under pressure and achieve results.
• Proficiency with computers (Microsoft Office and Project)
• Good understanding of MEP building systems
• Must be able to travel extensively.

 

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E-Commerce Web Designer

Responsibilities:

• Design and create new homepage visuals for e-commerce site.
• Design and create new e-mail visuals.
• Create new product and promotional visuals, including photography of product.
• Ensure design coherency between different country websites.
• Ensure design coherency with L'OCCITANE brand.
• Convert existing product copy to e-commerce specific copy.
• Manage campaign briefing process and international deadlines.

Skills Needed:

• 5+ years of experience in web graphic design, preferably for an e-commerce site
• Expert in Photoshop, Illustrator and Flash
• Knowledge of website design best practices, and understanding of how design can affect customer traffic and sales
• Bachelors degree required
• Strong ability to prioritize and manage multiple projects simultaneously
• Ability to work well independently
• French language skills a plus

 

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Help Desk Analyst

Responsibilities:

• Provide phone and on-site technical support for a wide range of IT systems.
• Monitor store systems data communications.
• Provide support functions for current systems, including Desktops, Laptops, Servers, and Point-Of-Sale, including emergency on-call support.
• Work with various ISP's for repair and maintenance issues.
• Oversee business partners, including management of user profiles and security.

 

Skills Needed:

• 1-2 Years experience in a related field
• Bachelor’s degree or equivalent combination of education and experience
• Strong customer service, communication and listening skills
• Effective team player
• Appropriate sense of urgency and prioritization
• Ability to identify problems and propose effective solutions
• System knowledge (Microsoft Office, Raymark, XEIS)

 

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Human Resources Generalist

Responsibilities:

• Act as the liaison for all associates and Corporate Management concerning the communication and reinforcement of all policies and procedures.
• Proactively partner with field management to support all HR functions – such as recruitment, selection and hiring, as well as performance management, coaching and counseling.
• Visit stores and departments to offer training on HR policy and procedure, and assist in maintaining HR information on associates at store and department level.
• Respond to associate relations issues such as career benefit and payroll questions.
• Spearhead various HR initiatives including annual benefits open enrollment, yearly performance review process, training at the annual Store Manager Sales Conference and holiday recruitment preparation and execution.
• Act as a company role model in line with all policies, procedures and processes, constantly looking for ways to improve effectiveness and efficiencies.

 

Skills Needed:

• Bachelor’s degree, with strong academic achievements, 3-5 Years of HR experience
• Knowledge of Retail Industry, as well as multi- store, multi-state experience a plus
• Strong and accurate listener, as well as, excellent communicator, both oral and written
• Demonstrates an immediate sense of urgency, as well as flexibility
• Effective team player and partner
• Ability to organize, prioritize and execute various projects in a timely fashion
• Strong aptitude to proactively identify problems and propose effective solutions
• PC literate – Word, Excel, Outlook
• Spanish speaking or fluency a plus

 

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Internship Program-Corporate Office

• L'OCCITANE offers different types of Internships to meet the business needs of certain departments, as well as an individual’s needs.
• Individual will receive a comprehensive business experience through class and hands on training.

Examples of where and what an intern may work on are outlined below:

Human Resources:

• Partner with a HR Generalist to support special projects for HR department (ex: Recruitment Campaign, Performance Management and Holiday Planning).
• Support all Human Resources processes including interviewing, training, paperwork, and policy development.

  Marketing and Merchandising:

• Work closely with Product Managers to ensure successful implementation of segment strategy for each product launch and new campaign (skincare, body care or fragrances).
• Support both in corporate and at store level the creation and execution of a product window.

  Retail Operations:

• Partner with Operations Manager in the development and execution of the annual Store Manager’s Sales Conference from: vendor and site selection; travel arrangements and communications.
• Support special retail projects, such as store incentive programs, policy and procedure review and enhancements.

  B2B, Corporate Gift, Wholesale, and Web:

• Partner with one of these departments to learn specific details about product knowledge and the sales process.
• Support special sales initiatives within any of these departments to help the team reach its sales goals.

 

Skills Needed:

• Studying towards a Bachelor's or Master’s Degree in a relevant field (Retail interest preferred)
• Strong academic achievements a must
• Excellent listening, communication and written skills
• Energetic and passionate with an entrepreneurial and flexible spirit
• Ability to proactively identify problems and propose effective solutions
• Ability to work and complete projects independently, as well as within a team environment
• PC literate – Word, Excel, Outlook

 

Benefits Include:

• Some internships are paid although most are unpaid, but support school credits
• A generous product discount
• An opportunity to interview for a full-time position following a successful internship

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Marketing Product Manager

Responsibilities:

• Partner with Sales Channels, Forecasting and Distribution in evaluating sales information and forecasts to ensure inventory represents true demand.
• Build a direct marketing strategy specific to each product line, working closely with the France Marketing Team.
• Oversee and drive data analysis to support marketing budget decisions as they relate to all beauty products, promotions and events.
• Spearhead refinement of store concepts for new product developments.
• Create and manage marketing calendar for the retail stores & other sales channels.
• Coordinate visual merchandizing communication between Creative, Merchandising and Retail sales teams to ensure effectiveness and efficiency.
• Plan and execute marketing product placement to optimize sales, working closely with the Merchandising Department.
• Communicate with all levels of organization – corporate, field and vendors – concerning product knowledge and brand vision.

 

Skills Needed:

• Bachelor’s degree, Master’s degree a plus – strong academic achievements
• 3-5 years strong knowledge of Retail Industry (skincare experience a plus)
• Strong negotiation, analytical, and quantitative skills
• Excellent organizational and communication skills, both oral and written
• Effective team player and partner, as well as having an entrepreneurial spirit
• Energetic and passionate about the brand and product lines
• Ability to lead and manage projects independently with flexibility and a sense of urgency
• PC literate – Word, Excel, Outlook
• French speaking or fluency a plus

 

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Merchandising Manager

Responsibilities:

• Plan and execute marketing product placement to optimize sales.
• Proactively analyze merchandising trends to remain competitive.
• Maintain merchandising integrity by developing a reference guide & schematics.
• Develop and implement merchandising training for Store Managers.
• Coordinate with Construction department to support new store layouts and merchandising.

 

Skills Needed:

• 3-5 years proven experience demonstrating strong aesthetic and product skills in skincare, as well as strong knowledge of the Retail Industry
• Bachelor’s degree or equivalent combination of education and experience
• Experience in merchandising, planning and forecasting
• Excellent organizational and communication skills, both oral and written
• Creativity and vision
• Effective team player
• Ability to lead and manage projects independently
• System knowledge (Microsoft Office, Photoshop)

 

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District Manager - Retail Boutiques

Responsibilities:

• Responsible for the overall success driving sales, reinforcing operations, and store leadership development, as well as overall customer service and brand integrity for a specific district.
• Audit store for standards in sales, operations, and merchandising as well as policies and procedures.
• Control and optimize store schedules, payroll, and expenses.
• Proactively analyze sales results and propose action plan for improving and increasing results.
• Analyze and review store management team and sales associates’ performance for career growth and succession planning.
• Assist the store management in identifying and communicating sales driver opportunities (marketing events, local advertising, shopping center publications).
• Manage, supervise and coach staff in recruiting, hiring and training of store Sales Associates.
• Develop and maintain an ongoing manager candidate pool.
• Maintain daily financial recaps and communicate and educate store management.
• Assist in overseeing new store openings, remodels, relocations and closures.
• Ensure brand merchandising standards are respected at all times at store level without sacrificing customer service.
• Act as a role model and ambassador concerning selling standards, product knowledge and brand integrity.

 

Skills Needed:

• Bachelor’s degree, with 3-5 years of Retail Experience, preferably in Skincare, Cosmetic Industry
• Proven multi-store experience necessary
• Excellent leadership qualities and proven ability to inspire sales performance
• Strong aptitude for product knowledge, philosophy and concept  
• Excellent oral, written and presentation skills required
• Energetic and passionate with an entrepreneurial and flexible spirit
• Travel a must – minimum monthly store visit requirements
• Driving license a must
• System knowledge (Microsoft Office)

 

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Sales Associate - Retail Boutiques

Responsibilities:

• Develop strong product knowledge of the entire L'OCCITANE product line.
• Build knowledge of skincare and its application to share with customers.
• Support all efforts towards store sales goals, respecting all directives, selling standards, and non-negotiables.
• Provide outstanding and quality customer service with every customer consultation.
• Assist and support customers with their choices of products for themselves and as gifts.
• Build customer relationships by telling our “true stories” with passion.
• Support store operations, policies, and procedures.
• Support various tasks depending on store demands: ringing, wrapping, restocking, and cleaning.

 

Skills Needed:

• 1+ work experience in retail sales
• Positive, professional, and energetic attitude
• Passion for customer service, selling, and product knowledge
• Proven team player success
• Skincare knowledge a plus
• Excellent oral and written communication skills
• Basic math skills are necessary

 

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Seasonal Sales Associate - Retail Boutiques

Responsibilities

• Support store during holiday season, November to January.
• Develop a basic understanding and knowledge of our product lines.
• Support all efforts to reach store sales goals, respecting all directives, selling standards, and non-negotiables.
• Provide outstanding and quality customer service with every customer consultation.
• Assist and support customers with their choices of products for themselves and as gifts.
• Support store operations, policies and procedures.
• Support various tasks depending on store demands: ringing, restocking and cleaning.
• Able and willing to work through December 28, including weekdays, evenings and weekends.

Skills Needed:

• 1+ years work in retail sales
• Positive, professional and energetic attitude
• Passion for customer service, selling and product knowledge
• Proven team player success
• Excellent oral and written communication
• Basic math skills are necessary

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Store Manager

Major Responsibilities:

• Responsible for the overall success driving sales, reinforcing operations, and store associate development, as well as overall service and brand integrity for the individual store.
• Daily reinforcement of standards in sales, operations, and merchandising, as well as policies and procedures.
• Role model for strong product knowledge of the entire L'OCCITANE product line, including “True Stories” as well as selling and customer service standards.
• Train and develop associates in skincare knowledge and application.
• Advise and assist customers with their choices of products for themselves and for gifts.
• Manage, supervise and train staff.
• Hold staff accountable for providing quality customer service and achieving sales goals.
• Develop and utilize coaching logs and refine selling techniques on individual basis.
• Maintain, train and coach L'OCCITANE visual and merchandising standards.
• Develop a "Preferred Customer Registry" for follow-up phone calls, product launches, and exclusive events.
• Proactively recruit, hire and train store sales associates and future management candidates.
• Participate in weekly conference calls with District Manager and other Store Managers to share best practices and discuss results and ways to improve and increase sales.

Skills Needed:

• 2-3 years proven ability to motivate a store sales force
• Excellent leadership qualities
• Positive, professional, energetic and entrepreneurial attitude
• Passion for product knowledge, customer service and selling
• Skincare knowledge a plus
• Excellent oral and written communication skills
• Basic math skills are necessary
• Systems knowledge of MS Office a plus

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