Terms & Conditions
Shipping Policy
Most purchases are shipped from our warehouse in New Jersey by Federal Express,
to arrive within 7 - 10 business days from receipt of your order. For an additional
charge of $10.00 per address, we can expedite delivery by Federal Express to most
destinations in 2 - 3 business days.
Shipping Rates & Options:
| METHOD |
COST |
ORDER ARRIVAL |
Standard, 48 states
(FedEx) |
$9.99 |
5 - 7 Business Days |
Express, 48 states
(FedEx) |
$17.99 |
2- 3 Business Days |
Overnight
(FedEx) |
$27.99 |
1 Business Day |
Standard for Alaska, Hawaii and Puerto Rico
FedEx (if available) |
$17.99 |
7 - 10 Business Days |
Standard Delivery
FedEx Ground will deliver your package within 7 - 10 business days from receipt of your order. Most of the orders shipped with Standard FedEx Ground option on the East Coast can be expected sooner (within only 2 - 4 business days).
Express Delivery
For an additional $8.00 per address, we will provide Express Delivery by Federal Express to most destinations. (Orders received by 3pm EST Monday through Thursday arrive in two to three business days; orders placed Friday and Saturday arrives on Wednesday or later.)
Overnight Delivery
For an additional $18.00, we will provide Overnight Delivery by Federal Express to most destinations. Please check with customer service on service limitations. (Orders received by 3pm EST Monday through Thursday arrive in two business days; orders placed Friday and Saturday arrives on Tuesday.)
Hazardous Materials
Certain items considered Hazardous Materials (HAZMAT) which include alcohol-based
products (e.g., perfumes, etc.) and are required by the U.S. DOT to be shipped
by Ground-only transport, due to air transport restrictions and regulations.
Federal Express has been selected as our premier delivery service. However, some
packages may be delivered by an alternative carrier. For more information, please
call our order department at (888) 623-2880.
International Orders:
If buying on-line please check if the country you would like to ship your order
to is listed on the international homepage at
www.loccitane.com.
Out of Stock Items:
We apologize for the inconvenience this may cause. If your item is out of stock
we will contact you to discuss how you would like the order handled. L'OCCITANE
does not back order.
Top
Returns Policy
It is L'OCCITANE's intention to satisfy our customers. For this reason, we will gladly issue a full refund to the original credit card for any unopened merchandise that is returned within 14 days of the date of purchase. After 14 days, a store credit or exchange will be issued for any unopened merchandise returned up to 30 days after purchase. Items purchased with cash maybe be exchanged or a store credit issued. There are no cash refunds. All items must be accompanied by the original receipt and in unopened, saleable condition.
To return phone or web orders, please contact Customer Service at 1-888-623-2880 during open hours:
Monday: 8:30 am – 7:30pm
Tuesday: 8:30 am – 9:00pm
Wednesday: 8:30 am – 9:00pm
Thursday : 8:30am- 9:00pm
Friday: 8:30am – 7:30pm
Saturday 10:00am – 7:00pm
Please allow two to four weeks from the day you return your package for your request to be processed.
Top
Payment Policy
Gift Cards:
Gift cards are available for purchase on line in any denomination of $25, $50 or $100. For more information or to purchase click here.
Gift Cards are available for redemption on-line and at any L’Occitane boutique. Gift cards may be redeemed by telephone order (1-888-623-2880).
When you purchase your gift certificate regular shipping charges are added, as well as sales tax, if applicable.
Forms of Payment:
Visa, MasterCard, Discover, and American Express.
We apologize for not accepting Diner's Club.
Sales Tax:
Sales tax is collected on total merchandise orders delivered to: AZ, CA, CO, CT, DC, FL, GA, HI, IL, IN, LA, MA, MD, MI, MN, MO, NC, NJ, NY, NV, OH, PA, TN, TX, VA, WA, WI. Some states also require us to collect sales tax on shipping charges.
Top
Privacy Policy
L'OCCITANE supports and adheres to the guidelines and practices adopted by the Direct Marketing Association's "Privacy Promise to American Consumers." By honoring the DMA's "Privacy Promise to American Consumers," we recognize that the consumer marketing information we maintain must be used responsibly, in beneficial ways and with respect to individual choice. We have agreed to (1) provide customers with notice of their ability to opt out of information rental, sale or exchange with other marketers, (2) honor customers' requests not to share their information with other marketers, and (3) honor customers' requests not to receive mail, telephone or other solicitations from L'OCCITANE.
From time to time we make portions of our customer mailing lists available to carefully screened companies. This may include your name and postal address, but never your email address or phone number. If you prefer that we do not share your name with other companies, please contact customer service.
We use a third-party service provider to serve ads on our behalf across the Internet and sometimes on this site. They may collect anonymous information about your visits to our Web site, and your interaction with our products and services. They may also use information about your visits to this and other Web sites to target advertisements for goods and services. This anonymous information is collected through the use of a pixel tag, which is industry standard technology used by most major web sites. No personally identifiable information is collected or used in this process. They do not know the name, phone number, address, email address, or any personally identifying information about the user. If you would like more information about this practice and to know your choices about not having this anonymous information used by our third party service provider, please click here.
Top
Promotion Codes
Occasionally L'OCCITANE.com offers promotions through e-mails, catalogs, and advertisements. Once you sign up for our L'OCCITANE.com email newsletter, you will receive e-mail promotions and offers that include special codes for special free shipping or other discounts. To sign up for our e-newsletter please visit our Email Signup page.
** Please note that excessive abuse or misuse of promotions and codes may result in order or item cancellation. In order to allow fair redemption and distribution of promotions to all of our registered clients, L'OCCITANE may restrict redemption to one per client.
Top
Product Testimonials
L'OCCITANE welcomes feedback on your experience with our products. We will publish both positive and negative testimonials, so long as the product testimonials are accurate and constructive. Should you post a testimonial that we do not publish, our customer service department will contact you in order to improve our product quality and service. We also reserve the right to edit your testimonials for length, spelling, etc., and to post your comments in e-mails and other marketing materials. Thank you for taking the time to share your thoughts with other L'OCCITANE customers.
Top