Terms & Conditions
PLEASE BE INFORMED THAT THIS AGREEMENT CONTAINS AN ARBITRATION REQUIREMENT AND WAIVER OF RIGHT TO BRING CLASS ACTIONS (see below).
YOUR USE OF THE WEBSITE CONSTITUTES YOUR AGREEMENT TO FOLLOW AND BE BOUND BY THE AGREEMENT. WE RESERVE THE RIGHT TO UPDATE OR MODIFY THIS AGREEMENT AT ANY TIME WITHOUT PRIOR NOTICE. FOR THIS REASON, WE ENCOURAGE YOU TO REVIEW THE AGREEMENT WHENEVER YOU USE THE WEBSITE. IF YOU DO NOT AGREE TO THESE TERMS, PLEASE DO NOT USE THE SITES.
If you have any questions about any aspect of your order, please contact our Customer Service department by sending us a message through the Contact Us tab that is accessible via the HELP AND CONTACT link on our Websites or call +(1)888-623-2880.
Order Acceptance and Billing
We reserve the right to refuse or cancel an order for any reason, including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information, or problems identified by our credit and fraud prevention department. If your order is canceled after your credit card (or other payment account) has been charged, we will issue a credit to your credit card (or other applicable payment account) in the amount of the charge. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. L’Occitane may request a pre-authorization for some orders placed online with a credit or debit card. This pre-authorization will not be billed to you; however, your card issuer may hold this amount for a short period. Your card issuer determines the length of time the pre-authorization is held. We do this to ensure that the card details are still valid and that you have sufficient funds to complete the transaction.
By confirming your purchase at the end of the checkout process, you agree to accept and pay for the item(s) of Merchandise. You will not be charged for most orders until the order has shipped, however, you will be charged at the time your order is placed for orders paid for with a gift or e-gift card (collectively, “Gift Card”), PayPal account, and Amazon Payment. Orders placed using PayPal, Amazon Payments, and e-gift card cannot be modified. However, if you need to modify an order that you paid for with funds through PayPal or Amazon Payments, please contact customer service to cancel the existing order and place a new one.
L’Occitane reserves the right in its sole discretion to limit the quantity of Merchandise items purchased per person, per household, per email address, per IP address or per order for any reason. These restrictions may apply to orders placed by the same account, the same credit card, and also to orders that use the same billing, email, IP and/or shipping address. We will notify you should such limits be applied.
Please note that while we have tried to accurately display the colors of products, the actual colors you see will depend on your monitor and may not be accurate.
L’Occitane reserves the right to refuse or cancel any order for any reason, including, but not limited to, the following situations:
Error in Billing, Payment or Shipping Information
Some orders cannot be processed due to an error in information you have provided, which includes, but is not limited to:
o an incorrect credit card or debit card number, expiration date and/or card security value, or information regarding other payment types;
o incorrect billing information (for example, if the billing information you provide is different from information your financial institution has on record);
o an insufficient or incorrect shipping address (including street address, city, state, zip or postal code);
o or any suspected fraudulent information.
Errors, Inaccuracies, and Omissions
Occasionally, there may be information on our Websites that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the Websites is inaccurate at any time without prior notice (including after you have submitted your order).
Merchandise Shipping Delay or Unavailability
If an item of Merchandise is delayed out of our distribution center or becomes unavailable, or if there is an error on our Websites relating to the order (for example, an error relating to the price or description of Merchandise), L’Occitane may cancel the order. If this occurs we will contact you so you are aware.
Reshipping of Merchandise
The Merchandise sold on our Websites is intended for personal use only, not for resale. Any suspected resale of our Merchandise for personal or business profit is strictly prohibited. We will not accept and reserve the right to cancel orders that appear to be for resale purposes. Any orders found to have characteristics of reselling, such as large quantities, frequent orders, orders by dealers or resellers or the use of freight forwarding, may be cancelled in the sole discretion of L’Occitane, and L’Occitane shall have the right to cancel all subsequent orders from any such customers. For purposes of this Agreement, reselling shall be defined as purchasing or intending to purchase any Merchandise from L’Occitane for the purpose of engaging in a commercial sale of that same Merchandise with a third party.
Previous Fraudulent Order History
L’Occitane may refuse to accept any order for Merchandise if fraudulent activity is suspected and may refuse to process subsequent orders from customers with a previous fraudulent order history. We also may refuse any orders connected with a previous credit card dispute.
If L’Occitane rejects your order because of an error in pricing or other information about the Merchandise, we will notify you at the email address you provided and ask you whether you would like to re-submit your order to purchase the relevant Merchandise once the information in the order is validated. If we do not receive a response from you within seven days, L’Occitane may cancel the order.
Pricing and Payment Policy
Pricing for Merchandise may be different on our Websites or from prices available in our stores or through our wholesale partners. Merchandise displayed on our Websites is available while supplies last and may be different from products offered in our retail stores. The prices displayed on our Websites are quoted in US dollars and are valid only on the US mainland. L’Occitane reserves the right to update and make corrections to information on our Websites at any time and without warning and will not be held liable for any inaccurate information or for any information that has been omitted from our Websites. Price and availability information are subject to change without notice. In the event that a product is listed at an incorrect price, we shall have the right to refuse or cancel orders placed for the product listed at the incorrect price.
Acceptable Forms of Payment: Visa, MasterCard, Discover, American Express, Amazon Payment and Pay Pal.
Gift Cards are available for purchase online in any increments of $25, $50 or $100. For more information or to purchase, click here.
Gift Cards may be redeemed online and at any L’Occitane boutique. Gift Cards also may be redeemed by telephone order (1-888-623-2880).
When you purchase Gift Cards, regular shipping charges are added as well as sales tax, if applicable.
Sales tax is collected on total Merchandise orders delivered to: AL, AZ, CA, CO, CT, DC, FL, GA, HI, IL, IN, KS, KY, LA, ME, MA, MD, MI, MN, MO, NE, NC, NJ, NY, NV, OH, PA, RI, SC, TN, TX, VA, WA, WI.
Some states also require us to collect sales tax on shipping charges for Merchandise delivered to: CO, CT, DC, FL, GA, HI, IL, IN, KS, KY, MI, MN, MO, NE, NC, NJ, NM, NY, OH, PA, RI, SC, TN, TX, WA, WI.
Occasionally, L’Occitane offers promotions through e-mails, catalogs, mailings and advertisements. Once you sign up and agree to receive promotional materials from L’Occitane, you will receive e-mail promotions and offers that may include special codes for free shipping or other discount offers. To sign up for our promotions, please visit our Email Signup page.
By using our Websites, you acknowledge and agree that excessive abuse or misuse of promotional codes and other promotions may result in cancellation of the order or item. In order to allow fair redemption and distribution of promotions to our registered clients, L’Occitane may restrict redemption to one per person, per household, per email, per IP address or per order for any reason. Promotional codes are limited in nature and may expire or discontinue with or without notice. Promotional codes may not be copied, sold, or otherwise shared. They are not redeemable for cash and are subject to cancellation or change at any time for any reason.
Standard shipping generally is free with all orders of $49 or more! Occasionally, L’Occitane offers promotions that feature free shipping with no or a lower minimum purchase requirement. L’OCCITANE reserves the right to modify its shipping policy at any time, without advance notice.
Purchases are shipped from our warehouse in New Jersey and are scheduled arrive within 2 - 10 business days from receipt of your order. For an additional charge per address, we can expedite delivery by Federal Express to most destinations in 4 business days (processing time included).
Shipping Rates & Options:
Standard, 48 states
2 - 6 Business Days
Standard – PO Box / APO /FPO
5 - 7 Business Days
(APO/FPO orders can take up to 4 weeks)
Express, 48 states (FedEx)
*excludes Alaska, Hawaii & Puerto Rico
4 Business Days (Processing time included)
*excludes Alaska, Hawaii & Puerto Rico
2 Business Day (Processing time included)
Standard for Alaska, Hawaii and Puerto Rico
FedEx (if available)
7 - 10 Business Days
FedEx/USPS Ground will deliver your package within 5 - 10 business days from receipt of your order. Most of the orders shipped with Standard FedEx/USPS Ground option on the East Coast can be expected sooner (within 2 - 4 business days). To determine when your package will arrive, please determine the number of Shipping Days to your location from the map below and add two additional days for order processing.
Standard Delivery - PO Box / APO / FPO Delivery
We are able to deliver to PO Boxes, APO and FPO Addresses through SmartPost: a joint partnership between FedEx and the USPS. Packages are initially handled by FedEx and then are taken to their final destination by the USPS. Please note that this service may be tracked up to the point that the USPS assumes the delivery and not beyond that point. Please add a few extra days for delivery to PO Boxes, APO and FPO Addresses plus two additional days for order processing.
For an additional fee, we will provide Express Delivery by Federal Express to most destinations. (Orders received by 3 p.m. ET Monday through Thursday arrive in two to three business days; orders placed Friday and Saturday will arrive on the following Wednesday or later.)
For an additional fee, we will provide Overnight Delivery by Federal Express to most destinations. If you have questions about the availability of overnight delivery to your shipping location, please check with customer service. (Orders received by 3 p.m. ET Monday through Thursday arrive in two business days; orders placed Friday and Saturday will arrive on the following Tuesday.)
Certain items considered Hazardous Materials (HAZMAT), which include alcohol-based products (e.g., perfumes, etc.), are required by the U.S. Department of Transportation to be shipped by ground-only transport due to air transport restrictions and regulations.
Federal Express and United States Postal Service have been selected as our premier delivery services. However, some packages may be delivered by an alternative carrier. For more information, please call our order department at (888) 623-2880.
We now accept orders with International billing addresses from certain countries. Please visit the checkout process to see if your country is included. If you wish to ship an order internationally, please review our international portal at www.loccitane.com for a list of countries that accept eCommerce orders.
Out of Stock Items:
We apologize for the inconvenience this may cause. If your item is out of stock, we will contact you to discuss how you would like the order handled. L’Occitane does not back order.
Free Shipping promotions do not apply to Alaska, Hawaii or Puerto Rico.
Last updated: 08/24/2016
L’OCCITANE creates every product with care and passion. Should you choose to return a product within 30 days of purchase, we will happily refund the purchase price to the credit card used for the purchase if the Merchandise is returned to one of our retail boutiques. Items purchased with cash may only be exchanged or a store credit will be issued. There are no cash refunds. Returns or exchanges of opened products are at the store manager’s discretion.
Purchases of Merchandise made through the L’Occitane website, usa.loccitane.com, can be returned by mail or at any of our retail locations, and must be unopened and in sellable condition. Gently-used Merchandise may be returned for store credit only.
After 30 days, and up until 60 days following the date of purchase, we will only issue a store credit or even exchange for any unopened Merchandise in sellable condition. Merchandise may not be returned or exchanged more than 60 days after its purchase date.
Please note that all items purchased on SALE are final and cannot be returned, exchanged or refunded in store or online regardless of purchase date.
All returns and exchanges must include the original receipt.
Only applicable for purchases made in a L’OCCITANE boutique in the USA or on usa.loccitane.com. Exchanges are not eligible for promotions.
If you believe you were overcharged for an item, notify a store associate or call toll free 1-888-623-2880, and we will refund any difference between the price charged and correct retail price.
A written copy of this policy can be provided upon request. L’OCCITANE reserves the right to modify its return, refund and exchange policy at any time, without notice.
L’Occitane welcomes feedback on your experience with our merchandise. We will publish on our Website both positive and negative comments, so long as the comments, reviews or testimonials (collectively, “Testimonials”) are accurate, constructive and not misleading. If you submit Testimonials that we do not publish on our Website, our customer service department may contact you in order to improve our product quality and service. We also reserve the right to edit all Testimonials for length, spelling, grammar, or for any other reason in our sole discretion so long as the meaning of the Testimonial is not materially altered. By submitting a Testimonial to L’Occitane, you hereby grant to L’Occitane the unrestricted right to use your Testimonial in perpetuity, through any and all media formats and media channels now known or hereinafter developed, without compensation, and to identify the source of the Testimonial by indicating your first name, last initial, city and/or state. Thank you for taking the time to share your thoughts with other L’Occitane customers.
Gift Card Policy
L’Occitane gift cards may be redeemed for Merchandise only at any L’OCCITANE boutique, online at usa.loccitane.com or by calling toll free 1-888-623-2880. They are not redeemable for cash unless required by law. The balance can be checked by calling 1-866-794-4839.
In California, L’Occitane gift cards with balances under $10 are redeemable for cash upon request.
Register your card to protect it, at https://wwws.givex.com/cws/loccitane/consumer/main/home.py, should it be lost or stolen, and check your balance, the remaining balance on lost or stolen registered gift cards may be replaced. The balance on an unregistered card cannot be replaced if lost or stolen.
All copyrights, trademarks, trade dress, other intellectual property and materials, including page headers, images, text, illustrations, formats, logos, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials on our Website (collectively, the “IP”) are owned, controlled or licensed by L’Occitane, one of its affiliates or by third parties who have licensed their materials to L’Occitane and are protected by U.S. and international trademark and copyright laws. You may access, view, download, and print the IP and all other materials displayed on our Website for your personal, non-commercial use only; provided, however, that you (1) retain all copyright, trademark or other proprietary designations contained on all IP; (2) do not modify or alter the IP in any way; and (3) do not provide or make available the IP to any third party in a commercial manner. No license, right, title, or interest in any materials or software is transferred to you as a result of your use of our Website or your accessing, viewing, downloading, or printing of the IP. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the IP, our Website or any related software. All software used on our Website is the property of L’Occitane or its suppliers and protected by U.S. and international copyright laws. The IP and software on our Website may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the IP on our Website is strictly prohibited. The compilation (meaning the collection, arrangement, and assembly) of all IP on our Website is the exclusive property of L’Occitane and is also protected by U.S. and international copyright laws.
The trademark and service mark L’OCCITANE, the LOccitane.com domain name and all other graphics, logos, page headers, button icons, scripts, and service names included in or made available through any of our Website are trademarks or trade dress or otherwise the exclusive property of L’Occitane in the United States and other countries.
[Last Updated: December 16, 2016]
From time to time, L’Occitane may update its Policy, and it is subject to change. L’Occitane will post the new Policy on the Website with a new Effective Date to notify you of these changes. The new Policy will apply to all current and past users of the Website and Online Services as of its effective date and will replace any prior policies. In addition, by accessing the Online Services after the Effective Date, you are deemed to consent to our then-current Policy.
HOW DO L’OCCITANE AND THIRD PARTIES GATHER AND/OR TRACK INFORMATION ABOUT YOU?
How We Obtain Information You Provide
There may be times (such as when you purchase or order a product, subscribe to a service, register to receive newsletter, or to participate in contests, sweepstakes or promotions, etc.) when we ask you to provide certain contact information about yourself, such as your name, shipping/billing address, telephone number, email address, social media user name, credit card information, birth date, gender, occupation, personal interests, and other information. We may also maintain a record of your product purchases.
Whether or not to provide such information is completely your own choice. But if you choose not to provide the information we request, you may be unable to purchase products, or access certain services, offers and content on our web sites. In addition, we may need to contact you via phone, email or mail to address questions or issues specific to your order, entry, etc., even if you have opted to not receive marketing communications from us.
In general, you can visit many of our web pages without telling us who you are or revealing any contact information about yourself. We may track the Internet domain address from which people visit us, other electronic markers and identifiers and other information about our site and mobile app traffic. We may analyze this data for preferences, trends, site usage statistics and to recognize you. We may also receive usage data from your mobile phone or other device you use to access our web sites or our mobile applications, including location data, which we may also combine with other information.
Email Newsletters: When you sign-up to receive free L’Occitane email information newsletters, enroll in our VIP program or register for any other marketing campaign, L’Occitane may require that you supply your name, email address and other information.
Registration for Other L’Occitane Products, Services and Events: When you register to receive L’Occitane products or services or sign up for various events, whether they are free or paid, and whether they are offered by us or provided in association with our third-party partners, L’Occitane may require that you supply your full name, email address, contact information, and other information. In some instances, L’Occitane also collects credit card information to bill you for products and to bill attendees for events.
Sweepstakes, Contests and Promotions. We may offer sweepstakes, contests, and other promotions (a “Promotion”) that may require registration. You will be asked to provide certain information in order to participate in any such Promotions, and any information you provide may be used and disclosed as set forth in this Policy, as well as in connection with the administration of such Promotion and as required by law or permitted by the Promotion’s official rules.
Credit Card Information: If you use a credit card to pay for any L’Occitane products or services, L’Occitane may retain your credit card information in order to facilitate future purchases. You should never provide detailed credit card information directly to L’Occitane via an unsecure form (such as email).
Partner Products & Services Offered on the Online Services: Third parties, such as partners, sponsors or advertisers whose services are promoted or advertised on the Online Services may request that you provide personal information.
Third Parties: L’Occitane may collect information about you that L’Occitane receives from other sources.
Information Collected from Tracking Technologies
Information Collected Using Technology. L’Occitane may use a variety of technologies (collectively, “Tracking Technologies”, to gather personal and non-personal information (which is any information that does not reveal your specific identity) automatically (or passively) whenever you visit or interact with the Online Services. Some of the Tracking Technologies we use include:
IP Address Tracking and Clickstream Data - In addition to cookies and clear GIFs, our servers automatically collect data about your server’s Internet address when you visit our Website. This information, known as an Internet Protocol address, or “IP Address”, is a number that is automatically assigned to your computer by your Internet service provider whenever you are on the Internet. When you view pages from our Website, our servers may record or “log” your IP Address and sometimes your domain name. Our server also may record the page that linked you to us and related information including any ads you may have clicked on. Such information is known as “Clickstream Data”.
Email Interconnectivity - If you receive email from us, we may use certain tools to capture data related to when you open our message, click on any links or banners it contains and make purchases.
We also work with third parties to provide certain functionalities on the Online Services and to improve the effectiveness of the Online Services and its content. Separate and distinct from information L’Occitane shares with third parties, third-party companies also may use Tracking Technologies to independently collect and store information about you and your usage of the Online Services and may combine this information with information they collect from other sources. Please note, we do not control Tracking Technologies used by third parties, and their use may be governed by the privacy policies of the third parties employing the Tracking Technologies. Some of the Tracking Technologies that may be used to collect information are described below. To learn how to turn off certain Tracking Technologies, see below.
Device Information. L’Occitane may collect certain, non-personal information about the Device you use to access L’Occitane’s services, including but not limited to IP addresses for your Devices, unique device identifiers, browser types, browser language and other transactional information that does not personally identify you.
User History: L’Occitane may log certain usage information about your use of the Online Services, which may include a history of the pages you view.
Mobile/Location Information. We may collect additional information from you if you access the Online Services through a mobile device, for example your unique device identifier, device’s operating system, mobile carrier, or location when you opt in for us to do so. However, the degree to which your location can be identified depends on the device you are using (e.g. laptop, smartphone, tablet) and how you are connected to the internet (e.g. via cable broadband connection, WiFi, etc.). If you enable location services for the Online Services, we may collect regional location data periodically as you use or leave open the Online Services. We also may collect your location information from your IP address or zip code. We also may use location data internally or in conjunction with our third-party service providers to customize your experience and provide offers that may be relevant to you. Depending on the platform you use to access the Online Services (e.g., Apple™ iOS, Google™ Android, Windows, etc.) you may be able to control from within the settings on your wireless device whether location data is collected.
WHAT DOES L’OCCITANE DO WITH THE INFORMATION IT COLLECTS?
L’Occitane uses your personal and non-personal information that it collects from you and about you for the purposes set forth below. For the avoidance of doubt, L’Occitane may use and disclose non-personal information for any purpose, except where L’Occitane is required to do otherwise under applicable law. If L’Occitane is required to treat non-personal information as personal information under applicable law, then L’Occitane may use and disclose it for all the purposes for which L’Occitane uses and discloses your personal information. L’Occitane shares customer information with third parties to perform services on its behalf, and by using the Website and Online Services, you consent to our use of these services to target advertising. L’Occitane may use the information collected from one portion of the Online Services on other portions of the Online Services, and L’Occitane may combine information gathered from multiple portions of the Online Services into a single record. L’Occitane also may use or combine information that L’Occitane collects offline or from third-party sources with your information collected from the Online Services. Additionally, data collected from a particular browser or Device may be used with another computer or Device that is associated with the browser or Device on which such data was collected, or transferred to a third party who may be able to track your activity across Devices. L’Occitane may use this information to:
Enable Usage: L’Occitane uses the information it gathers about you to enable your use of L’Occitane’s products and services, including but not limited to accessing the Online Services, receiving e-newsletters, purchasing products, participating in forums and receiving requested products and services.
Data Enhancement. L’Occitane may acquire information from other trusted sources to update or supplement the information that you provided or we collected automatically, such as information to validate or update your address or other information.
Customizing Your Experience on the Online Services: L’Occitane uses the information that it collects and acquires to customize your user experience on the Online Services, including delivering content to you that we think would be most relevant and of interest to you and providing you with an enhanced experience based on the type of Device you are using.
Advertising. We use third-party ad servers and ad networks that use tracking technology to collect information about your visits on other services and when you access the Online Services to send you targeted advertisements. They automatically receive your IP address or mobile device identifier when this happens. They also may use Tracking Technologies to measure the effectiveness of advertisements and to personalize the advertising content and to serve you advertisements that are relevant to your regional location. We also may use information collected using third-party cookies and beacons on the Online Services and in our emails to deliver advertising about the Online Services displayed to you on third party services. These cookies allow us to understand how you clicked to our Website and what pages you click on during your visit to our Website. Understanding how you shop allows us to improve and personalize your shopping experience and speed your checkout process. We may use technologies such as cookies to provide you with enhanced online display advertising tailored to your interests. Google is one of the companies that we use to serve advertising and perform analytics on some of the Online Services. We and third party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to report how our ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to the Online Services. To learn about Google Analytics’ currently available opt-outs for the Web, click here.
Google Features and Remarketing. Google is one of the companies that we use to serve advertising and perform analytics on some of the Online Services. We also use companies like Facebook, Twitter, Instagram, Pinterest, as well as other third parties to help us engage with our customers across different platforms and channels, including for the purpose of targeting advertising toward you. We and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to help implement the above uses of your information. We also use remarketing with Google Analytics (including Universal Analytics) and/or Google Adwords (including Smart Pixel) (collectively, “Remarketing”) to advertise online including after you've visited our Website. Remarketing may be based on your interests, location and other information collected about you in compliance with Google’s Policy For Advertising Based On Interests And Location. For further information about Google’s Policy For Advertising Based On Interests And Location, click here.
Statistical Analysis: L’Occitane may perform statistical, and marketing analyses of user behavior for a variety of purposes, such as to measure interest in the various areas of the Website and L’Occitane products, to better understand purchasing patterns for marketing purposes. L’Occitane also uses third parties to provide L’Occitane with information, reports and analysis about the usage and browsing patterns of users of L’Occitane products and services. Such third parties track and analyze non-personally identifiable usage and volume statistical information about L’Occitane visitors and customers with respect to the Online Services and track and analyze anonymous usage and browsing patterns of users of the Online Services.
Account Maintenance and Service Updates: L’Occitane may utilize the contact information you provided at registration, such as your telephone number and email address, to contact you regarding your account, your subscriptions and other products or services that you have requested or in which you are currently enrolled. These may include order confirmations, notifications about credit card issues, and information about L’Occitane products.
Push Notifications. The Online Services may include a function that allows us to use push notifications to send you updates, communications, and other messages about the Online Services. To opt out of getting these push notifications or other messages, you must turn off the push notification function within your device settings.
E-Mail Newsletters: If you have registered to receive email newsletters, you shall receive emails specifically for such newsletters. If you choose to no longer receive such email newsletters, you may unsubscribe from such emails (see below for instructions).
E-Mail Promotions. L’Occitane may also periodically send you email messages about products and services that L’Occitane or its partners think may be of interest to you. If you choose not to receive such emails, you may unsubscribe from such emails (see below for instructions).
Other Emails: If you send L’Occitane emails, you should be aware that any information provided in an email may not be secure or encrypted and therefore may be available to others. Please exercise caution if you decide to disclose any personal or confidential information in such email and please be advised that you should not provide detailed credit card information directly to L’Occitane via an unsecure form (such as email). By emailing L’Occitane, you agree that L’Occitane representatives may use your email address to respond to any of your questions or comments.
WITH WHOM DOES L’OCCITANE SHARE THE PERSONAL INFORMATION IT COLLECTS?
L’Occitane may, on occasion, choose to share the personal information collected about users with select third parties for certain purposes, such as the following:
Service Providers. We may contract with companies or persons to provide certain services including credit card processing, shipping, data analysis and management, promotional services, etc. We provide these Service Providers with the information needed for them to perform these services. We also ask our Service Providers to confirm that their privacy practices are consistent with ours.
Mobile Carriers. If you access the Online Services through a Device or app, we also may share your information with mobile carriers, operating systems and platforms.
Personal information about you as an individual subscriber or registrant may be shared, regardless of your “opt-out” status, in the following instances:
Compliance with Law: L’Occitane may release information if it is required to do so by law or in the good-faith belief that such action is necessary to: (1) comply with the law or comply with legal process served on L’Occitane; and (2) protect and defend the legitimate business interests, rights or property of L’Occitane, its users, marketing partners, customers, or affiliates.
Organizational Changes: Should L’Occitane undergo a sale, merger, consolidation, change in control, transfer of substantial assets, reorganization or liquidation, L’Occitane’s accumulated customer information will be treated as an asset and, like other business assets, personal information, user data, and any other information that we have collected about the users of our products and services may be disclosed to such entity as part of the due diligence process and, if we or our assets are acquired, will be transferred to such entity as one of the transferred assets. We also may disclose information about our users in connection with a commercial transaction where we, or any one of our affiliated businesses, is seeking financing, investment, support or funding. You acknowledge that such transfers may occur, and that any acquirer of L’Occitane or its assets may continue to use your personal information as set forth in this policy.
SOCIAL NETWORKING SERVICES:
When you log into L’Occitane through your social networking accounts, link your social networking accounts with the Online Services or engage with Online Services through third-party social media platforms, you understand that you may be allowing us ongoing access to certain information stored on those platforms. In addition, as you interact with the Online Services, you also may be providing information about your activities to the third-party social networking platforms, as applicable. You should make sure that you are comfortable with the information such services may make available to us by visiting the applicable platforms’ privacy policies and/or modifying your privacy settings directly with those platforms.
LINKS TO OTHER WEBSITES
L’Occitane is not responsible for the content or the privacy policies of websites to which it may link. This Policy applies solely to information collected by L’Occitane. You should consult the respective privacy policies of any applicable third parties to learn more about their privacy practices.
PROTECTION OF YOUR INFORMATION
To prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of information, L’Occitane has put in place appropriate physical, electronic, and managerial procedures to protect the information L’Occitane collects online. Please understand, however, that while we try our best to safeguard your personally identifiable information once we receive it, no transmission of data over the Internet or any social media or other public network can be guaranteed to be 100% secure.
You need to help protect the privacy of your own information, including maintaining the confidentiality of any account information or access credentials. You must take precautions to protect the security of any personally identifiable information that you may transmit over any public or untrusted network by using encryption and other techniques to prevent unauthorized persons from intercepting or receiving any of your personally identifiable information. You are responsible for the security of your information when using unencrypted, open access, public or otherwise unsecured networks.
A SPECIAL NOTE ABOUT CHILDREN AND NON-U.S. USERS
Our Website is not directed to individuals under the age of thirteen (13), and we request that these individuals do not provide personal information through our Website. L’Occitane does not knowingly collect information from children under 13 without parental consent. Visit the Federal Trade Commission website for more information about the Children’s Online Privacy Protection Act (COPPA).
The Online Services is operated in the United States and is intended for users located in the United States. If you are located anywhere outside of the United States, please be aware that information we collect, including personal information, will be transferred to, processed and stored in the United States. The data protection laws in the United States may differ from those of the country in which you are located, and your personal information may be subject to access requests from governments, courts, or law enforcement in the United States according to the laws of the United States. By using the Online Services or providing us with any information, you consent to the transfer, processing and storage of your information in the United States. You are also consenting to the application of United States federal and New York state law in all matters concerning the Online Services and this Policy.
The laws of the State of New York shall govern any dispute, including those disputes arising from L’Occitane’s use of personal information or otherwise relating to privacy, as specified in the Terms and Conditions. This Policy does not create rights enforceable by third parties.
OPTING-OUT, CORRECTIONS AND CANCELLATIONS
Email: Any recipient of email notices may opt out of receiving them at any time. To opt out of receiving emails, follow the unsubscribe instructions located near the bottom of each service update, newsletter or promotional email, or email your request to email@example.com.
Please note that even if you opt out of receiving subscriber communications by email, we may continue to send you communications by direct mail.
Postal Addresses: L’Occitane collects postal mailing address information from you so that L’Occitane may fulfill the orders you submit and to inform you of L’Occitane programs, products and services in which you may be interested. You have the right to opt out of receiving postal mailings from L’Occitane. If you do not wish to receive postal mailings, including printed offers, from L’Occitane in the future, please send an email to firstname.lastname@example.org or write to us at the address listed below.
Turning Off Tracking Technologies. You can choose to have your computer warn you each time a persistent or session cookie is being sent, or you can choose to turn off such cookies through your browser settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies. However, cookie management tools provided by your browser will not remove Flash cookies. To learn how to manage privacy and storage settings for Flash cookies, please click here. It is important to remember that many of L’Occitane’s services may not function properly if your cookies are disabled.
Network Advertising Initiative. Some of our advertising service providers may be members of the Network Advertising Initiative, which offers a single location to opt out of ad targeting from member companies. However, if you opt-out of receiving targeted ads in this manner, you will continue to receive advertising messages from us after you opt-out, but other members of the Network Advertising Initiative will not be able to target you based on your use of the Online Services and/or third party websites. If you would like more information about advertisers’ use of tracking technologies and about your option not to accept these cookies, please click here. If you would like to learn more about how interest-based information is collected and to know your choices about not having information used in this manner, please click here.
“Do Not Track” Signals. You may set your web browser software to reject Tracking Technologies, but, if you do so, certain functionality of the Website may be affected. As a result, at this time, L’Occitane does not respond to browser “do not track” signals or other similar mechanisms. Go to here or here if you wish to learn more about your options to not accept tracking cookies for the purpose of receiving targeted interest-based advertisements. Please note that the-opt out is cookie-based and will only affect the specific computer and browser on which the opt-out is applied.
OTHER IMPORTANT DISCLOSURES
Your California Privacy Rights: A Notice to California Users (California Civil Code Section 1798.83). Under the California “Shine The Light” law, California residents may opt-out of L’Occitane’s disclosure of personal information to third parties for their direct marketing purposes. Any California resident may choose to opt-out of the sharing of such personal information with third parties for marketing purposes at any time by directing such request to email@example.com.
If you would like to mail your request, please direct it to:
Attn: Legal Department
1430 Broadway, 2nd Floor
New York, NY 10018
For the avoidance of doubt, it is important to understand that this opt-out shall not prohibit any disclosures made for non-marketing purposes.
Corrections/Cancellations and Questions. Upon your request, L’Occitane will provide you with its record of the personal information you gave L’Occitane at registration. For security reasons, this information will only be sent to the email address on file for the subscriber ID associated with it. If you have any questions about this Policy or would like L’Occitane to correct any of your personal information, you can email your corrections to firstname.lastname@example.org. We will endeavor to comply with your requests as soon as reasonably possible, but changes requested of us may not be effective immediately. We are not responsible unless required by law, to inform third parties with whom we have already shared your information of any changes requested pursuant to this section. We are not responsible for removing information or causing information to be removed from the databases or records of such entities.
If you would like to mail your inquiry, please direct it to:
Attn: Legal Department
1430 Broadway, 2nd Floor
New York, NY 10018
You also may contact customer service by clicking here.
Effective Date: December 16, 2016
L'Occitane eGift Cards are distributed by CashStar, Inc., a Delaware corporation ("CashStar"). By visiting loccitane.cashstar.com, you agree that the laws of the State of Maine, without regard to principles of conflict of laws, will govern these eGift Card terms and conditions ("Ts & Cs"). L'Occitane and CashStar reserve the right to change these Ts & Cs from time to time in its discretion. Please refer to usa.loccitane.com for additional Terms and Conditions.
You may not return or cancel your L'Occitane eGift Card after it an order is processed. Purchasers who wish to cancel an eGift Card order purchased prior to its delivery to a recipient should contact Customer Support.
Lost or Stolen eGift Cards
If you suspect that someone has copied or stolen your eGift Card, contact Customer Support immediately. Lost or stolen eGift Cards will not be replaced without proof of purchase. eGift Cards have cash value and should be safeguarded accordingly.
The maximum value that can be associated with any one eGift Card is five hundred dollars ($500.00), and total purchases for any one individual may not exceed ten thousand dollars ($10,000.00) in one calendar day. You may not use an eGift Card to purchase other eGift Cards.
eGift Cards cannot be reloaded, resold, transferred for value, or redeemed for cash, except to the extent required by law. Void if reloaded, resold, transferred for value, or redeemed for cash.
Please note: The purchase value of eGift Cards does not apply to promotional offers.
Risk of Loss
Ownership and risk of loss of eGift Cards passes to the purchaser as soon as the purchaser receives confirmation of the purchase. L’Occitane and CashStart are not responsible for lost or stolen eGift Cards. If you have any questions, please see the FAQs.
L'Occitane eGift Card Customer Service
If you need assistance with any aspect of your purchase, ownership, or use of your eGift Card, please contact Customer Support. Please refer to your order number, or be ready to supply your email address.
L'Occitane eGift Cards may be paid for with a valid VISA, MasterCard, Discover, American Express card, or with PayPal. Please note that PayPay may impose fees for purchases through its service.
Delivery Information and Requirements for eGift Card Purchasers
All orders of eGift Cards are subject to a process that compares purchaser information provided on the Web sites with information about the purchaser provided by the purchaser's financial institution. If there is a discrepancy, your eGift Card order may be delayed until it can be corrected.
If you have concerns about your order, please contact Customer Support. Please refer to your order number, or be ready to supply your email address.
We are not responsible for eGift Cards that are undeliverable or not received due to your failure to enter an accurate email address for the recipient. Please check to make sure the email address of the recipient is correct and contact Customer Support if you suspect the recipient did not receive his/her eGift Card. Should an email be returned to us due to inaccurate delivery information for the recipient, we will attempt to contact you for a valid email address.
Reasons for Failed Delivery
eGift Cards are delivered via email. If you have confirmed the recipient's email address but the eGift Card has not been viewed within a reasonable period after the requested delivery date, following is a list of the most common reasons why delivery may have failed:
Spam filter blocked email or routed it to a bulk/spam folder
Recipient's firewall blocked the email
Email inbox is over size limit
Invalid email address
L'Occitane eGift Cards are redeemable for merchandise at L'Occitane store locations in the US and online at usa.loccitane.com.
L'Occitane eGift Cards are available for purchase at https://loccitane.cashstar.com/ .
No fees of any kind will be imposed on purchasers or recipients of eGift Cards.
Refer to https://loccitane.cashstar.com/about/terms_and_conditions/ or Terms and Conditions of redemption.
View Your Balance
To view your eGift Card balance, go to https://usa.loccitane.com/help-and-contact,82,1,53508,452837.htm or call Customer Support 1-888-623-2880.
If a spam filter is blocking email@example.com emails from getting to an inbox, the email options will need to be modified so that firstname.lastname@example.org emails are not considered spam.
If you need further assistance, contact Customer Support. Please refer to your order number, or be ready to supply your email address.
If you wish to add a personal message to an eGift Card, simply type your message in the Message field during the purchase process.
Personal messages are limited in length to the space provided on the eGift Card, or to the space provided on the presentation carrier of a physical Gift Card.
There is no additional charge to include a personalized message.
If we find inappropriate, offensive or otherwise objectionable messages, we reserve the right to cancel them. Thanks for your cooperation.
You may upload your own image for display on an eGift Card. This feature is not available for physical eGift Cards at this time.
There is no additional charge to include your own image.
We reserve the right to reject or replace inappropriate, offensive, or otherwise objectionable images.
We reserve the right to reject or replace images that infringe upon third party trademarks or copyrights or that are otherwise deemed in our sole discretion to violate the law.
Limitation of Liability
CASHSTAR AND ITS AFFILIATES MAKE NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO EGIFT CARDS, INCLUDING WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IF AN EGIFT CARD CODE IS NON-FUNCTIONAL, YOUR SOLE REMEDY, AND OUR SOLE LIABILITY, SHALL BE THE REPLACEMENT OF SUCH EGIFT CARD. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS THE FOREGOING PROVISION REGARDING THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES DOES NOT APPLY TO NEW JERSEY RESIDENTS..
You hereby consent that any dispute primarily arising from these Ts & Cs or the use of L'Occitane eGift Cards shall be adjudicated in Cumberland County, Maine if the aggregate total claim for relief exceeds $7,500, and you consent to exclusive jurisdiction and venue in such courts.
L'Occitane eGift Card, powered by CashStar
If you are returning flammable liquids, such as fragrance items, you may only mail these items via surface transportation in accordance with USPS Publication 52, section 343. Full responsibility rests with you to comply with all postal and non-postal statutes and regulations regarding mail. Information regarding postal statutes, regulations, and mailing requirements is available from your local Postmaster or district manager, Business Mail Entry, and at the Postal Service’s mailing standards website at www.usps.com
Comments, Feedback and Other Submissions
L’Occitane welcomes feedback on your experience with our Merchandise and thanks you for taking the time to share your thoughts with other L’Occitane customers. We will publish comments our Websites, so long as the comments, reviews or testimonials (collectively, “Testimonials”) are accurate, constructive and not misleading. If you submit Testimonials that we do not publish on our Websites, our customer service department may contact you in order to improve our product quality and service. We also reserve the right to edit all Testimonials for length, spelling, grammar, or for any other reason in our sole discretion so long as the meaning of the Testimonial is not materially altered. By submitting a Testimonial to L’Occitane, you hereby grant to L’Occitane the unrestricted right to use your Testimonial in perpetuity, through any and all media formats and media channels now known or hereinafter developed, without compensation, and to identify the source of the Testimonial by indicating your first name, last initial, city and/or state.
While we welcome your comments and feedback regarding our Websites, our products and our services, we do not, however, accept confidential or proprietary information. Accordingly, all comments, feedback, ideas, suggestions, materials, information and other submissions disclosed, submitted or offered to L’Occitane using these Websites or otherwise (collectively, “Comments”) are not confidential and will become and remain L’Occitane's property. The disclosure, submission or offer of any Comments will constitute an assignment to L’Occitane of all worldwide rights, titles and interests and goodwill in the Comments without payment of any compensation. Comments submitted by you must not violate any right of any third party, and must not contain any libelous, abusive, obscene or otherwise unlawful material.
All copyrights, trademarks, trade dress, other intellectual property and materials, including page headers, images, text, illustrations, formats, logos, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials on our Websites (collectively, the “IP”) are owned, controlled or licensed by L’Occitane, one of its affiliates or by third parties who have licensed their materials to L’Occitane and are protected by U.S. and international trademark and copyright laws. You may access, view, download, and print the IP and all other materials displayed on our Websites for your personal, non-commercial use only; provided, however, that you (1) retain all copyright, trademark or other proprietary designations contained on all IP; (2) do not modify or alter the IP in any way; and (3) do not provide or make available the IP to any third party in a commercial manner. No license, right, title, or interest in any materials or software is transferred to you as a result of your use of our Websites or your accessing, viewing, downloading, or printing of the IP. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the IP, our Websites or any related software. All software used on our Websites is the property of L’Occitane or its suppliers and protected by U.S. and international copyright laws. The IP and software on our Websites may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the IP on our Websites is strictly prohibited. The compilation (meaning the collection, arrangement, and assembly) of all IP on our Websites is the exclusive property of L’Occitane and is also protected by U.S. and international copyright laws.
The trademark and service mark L’OCCITANE, the domain names associated with the Websites and all other graphics, logos, page headers, button icons, scripts, trademarks and service marks included in or made available through any of our Websites are trademarks or trade dress or otherwise the exclusive property of L’Occitane in the United States and other countries.
Right to Change Websites
We reserve the right, at any time in our sole discretion, to: modify, suspend or discontinue the Websites or any service, content, feature or product offered through the Websites, with or without notice; charge fees in connection with the use of the Websites; modify and/or waive any fees charged in connection with the Websites; and/or offer opportunities to some or all users of the Websites. You agree that we shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Websites, or any service, content, feature or product offered through the Websites.
Links to Other Websites and Services
The Websites may include links to other Internet sites maintained by third parties (“Linked Websites”). L’Occitane provides Linked Websites to you solely as a convenience. L’Occitane has no responsibility for the Linked Websites, and the inclusion of Linked Websites does not imply endorsement by L’Occitane of the Linked Websites. You access Linked Websites at your own risk and by accessing them you leave the Websites. Linked Websites are not under the control of L’Occitane, and your activities may be governed by other terms and conditions and privacy policies. L’Occitane is not responsible for the contents of any Linked Site.
Dispute Resolution and Arbitration Agreement
Informal Dispute Resolution.
Notwithstanding anything to the contrary above, with the significant costs arising from legal disputes, not only in dollars but also in time and energy, both you and L’Occitane agree to the following dispute resolution procedure: In the event of any controversy, claim, action or dispute arising out of or related to any transaction conducted on the Websites, or the breach, enforcement, interpretation, or validity of this Agreement or any part of it (“Dispute”), the party asserting the Dispute shall first try in good faith to settle such Dispute by providing written notice to the other party (by first class or registered mail) describing the facts and circumstances (including any relevant documentation) of the Dispute and allowing the receiving party 30 days in which to respond to or settle the Dispute. Notices shall be sent
(1) to L’Occitane at: L’Occitane Inc., Legal Department, 1430 Broadway, 2nd Floor
New York, NY 10018, or
(2) to you at: your last-used billing address or the billing and/or shipping address in your online profile.
Both you and L’Occitane agree that this dispute resolution procedure is a condition precedent that must be satisfied prior to initiating any arbitration or filing any claim against the other party.
To the extent you cannot resolve any Dispute through the informal dispute resolution procedure described above, a Dispute shall be resolved through binding individual arbitration (“Arbitration Agreement”). You agree to give up your right to go to court to assert or defend your rights under this Agreement and with respect to any Dispute. You and L’Occitane expressly delegate to the arbitrator the authority to determine the arbitrability of any Dispute, including the scope, applicability, validity, and enforceability of this arbitration provision.
You may begin an arbitration proceeding by sending a letter requesting arbitration to L’Occitane, Attn: Legal Dep’t, 1430 Broadway, 2nd Floor New York, NY 10018. You agree that the arbitration shall be conducted by the American Arbitration Association (“AAA”) pursuant to its Consumer Arbitration Rules (“AAA Rules”), as modified by this Arbitration Agreement. The AAA Rules are available on the AAA’s website www.adr.org, or by calling the AAA at (800) 778-7879. In the event the AAA is unavailable or unwilling to hear the Dispute, the parties shall agree to another arbitration provider. Payment of all filing, administration and arbitrator fees will be governed by the AAA’s applicable rules. L’Occitane will reimburse those fees for claims totaling less than $10,000. L’Occitane. waives its right to seek attorneys’ fees and costs in arbitration. You may choose to have the arbitration conducted by telephone, based on written submissions, or in person in the county where you live or at another mutually-agreed location.
This Arbitration Agreement shall be governed by, and interpreted, construed, and enforced in accordance with, the Federal Arbitration Act. The terms of the Arbitration Agreement provisions shall survive after this Agreement terminates or your use of the Websites ends.
In lieu of arbitration, either you or L’Occitane may bring any individual claim in small claims court consistent with the jurisdictional and dollar limits that may apply, as long as it is brought and maintained as an individual claim.
Waiver of Right to Bring Class Actions and Representative Claims. All arbitrations shall proceed on an individual basis, and not on a consolidated, representative or collective action basis. The arbitrator is empowered to resolve the Dispute with the same remedies available in court, however, any relief must be individualized to you and shall not affect any other customer. You and L’Occitane agree that each may bring claims against the other in arbitration only in your or their respective individual capacities and in so doing you and L’Occitane hereby waive the right to a trial by jury, to assert or participate in a class action lawsuit or class action arbitration (either as a named-plaintiff or class member), and to assert or participate in any joint or consolidated lawsuit or joint or consolidated arbitration of any kind. If a court decides that applicable law precludes enforcement of any of this paragraph’s limitations as to a particular cause of action, then that cause of action (and only that cause of action) must remain in court and be severed from any arbitration.
Limitation of Liability
OUR WEBSITES ARE PROVIDED BY L’OCCITANE ON AN “AS IS” AND “AS AVAILABLE” BASIS. L’OCCITANE MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF OUR WEBSITES. YOU ACKNOWLEDGE, BY YOUR USE OF OUR WEBSITES, THAT YOUR USE OF OUR WEBSITES IS AT YOUR SOLE RISK. L’OCCITANE DOES NOT WARRANT THAT YOUR USE OF THE WEBSITES WILL BE UNINTERRUPTED OR ERROR FREE, OR THAT THE WEBSITES OR THE SERVER ARE FREE OF VIRUSES OR OTHER HARMFUL ELEMENTS.
This provision does not apply to New Jersey residents.